Common errors
Upload problems
| Message / symptom | Cause | What to do |
|---|---|---|
| File rejected | Not a JPEG, PNG, WebP or PDF | Convert the file and try again |
| Image too large | Over 5 MB | Export a smaller copy (the focused workspace also scales images over 4096 × 4096 px down automatically) |
| PDF too large | Over 50 MB | Split the PDF or compress it and try again |
| Batch limit reached | More than 50 images at once (10 on mobile) | Upload in smaller groups |
Sign-in problems
| Message / symptom | What to do |
|---|---|
| "Email or password is incorrect." | Check for typos; passwords are case-sensitive |
| Invitation or reset link does not work | Links work once and expire. Use Request a new password link on the page, and always open the newest email |
| An access message after signing in | Your account may be disabled or not yet approved. Contact support@wcagcompliance.com |
Analysis problems
| Message / symptom | What to do |
|---|---|
| Analysis failed for one or more images | Use Retry failed ({count}) (batch) or Try again (focused). A failure can come from connection, service or response problems; it does not necessarily mean your image is unsuitable. |
| The Analyze button is unavailable | Add an image first; the button is also disabled while an analysis is running. |
Anything else
Use Report a problem / Send feedback at the top of the page — see Send feedback or report a problem — or email support@wcagcompliance.com directly.